AI front desk for hospitality

Balu

Guest messaging, live availability, approved knowledge, and booking handoff in one quiet, reliable assistant for boutique hospitality teams.

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What Balu does

It keeps guest conversations moving without letting the AI improvise your business.

Approved knowledge onlySpanish and EnglishNo price negotiationBuilt for mobile teams

Services

Everything a guest-facing AI needs before it should answer.

WhatsApp and Instagram replies

Balu answers common guest questions from approved knowledge, in the guest's language, with a calm hospitality tone.

Live availability context

The AI checks reserved dates and seasonal rules before speaking about availability or pricing.

Human handoff when it matters

When a guest is ready to book, pay, complain, or needs a special exception, the conversation moves to your team.

Simple operations dashboard

Update knowledge, manage blocked dates, review chats, and keep the assistant aligned without touching code.

How it works

Simple enough for daily use. Structured enough for real operations.

01

Connect channels

Bring WhatsApp and Instagram conversations into the same operating flow.

02

Approve the knowledge

Property rules, availability, rates, policies, and tone stay editable by the team.

03

Let Balu assist

The AI answers routine questions and escalates booking-ready guests with context.

Pricing

Clear monthly plans for hospitality teams.

Balu starts at $149/month with paid setup, then scales by property count, message volume, channels, and support needs.

From $149/month

Three public tiers, USD billing, Stripe-ready policies, and no confusing credit maze.

View pricing

Built for trust

Guests get quick answers. Staff keeps control.

Balu is designed around boundaries: approved data, live calendar checks, handoff rules, and a clean dashboard your team can understand from a phone.

Secure client portalEnglish and Spanish responsesPublic availability API for websites